MUMBAI: SBI has hired 13,455 junior associates as part of its plan to enhance customer service at branches. The clerical-level hiring is part of a broader intake of 18,000 employees, which includes 3,000 officers.SBI chairman C S Setty, in a letter to shareholders, said the bank is sharpening its focus on customer experience and is…
Sakshi Gupta had gained unauthorised access to more than 110 accounts of 41 customers and executed multiple illegal transactions. Rs 4.58 crore siphoned off – over 100 accounts of customers accessed – fixed deposits broken: This is not some movie plot – it’s a stunning fraud that a former ICICI Bank relationship manager pulled off!…
MUMBAI: Zomato (now Eternal) has laid off 500-600 employees working in customer support roles citing non-performance, sources said. Some of the impacted employees alleged that the company terminated the jobs without giving them any notice period. Zomato declined to comment. The firm had hired over 1,500 people last year under its Zomato Associate Accelerator Programme,…
MUMBAI: Zomato (now Eternal) has laid off about 500-600 employees working in customer support roles citing non-performance, sources said. Some of the impacted employees alleged that the company terminated the jobs without giving them any notice period. Zomato declined to comment.The firm had hired over 1,500 people last year under its Zomato Associate Accelerator Programme…
Digilocker, operated by the government, serves as a digital repository where Indian citizens can store their documents. Digilocker down! Customer verification for stockbrokers has been severely disrupted since January 1, as Digilocker, a crucial platform for identity verification, has been non-operational, according to three sources familiar with the matter on Thursday.Digilocker, operated by the government,…
BENGALURU: Ecommerce marketplace Meesho on Tuesday announced a generative artificial intelligence-powered multilingual voice bot, setting a new standard for customer service in the e-commerce industry in India.Currently, the feature supports only Hindi and English. However, the Bengaluru-based startup plans to expand this to six additional regional languages over a period of time.The solution aims to…